Privacy Policy | AInboxe.Online

1. Information We Collect

1.1 Personal Information

Contact information you provide when calling our phone number.
Travel preferences and booking details shared with our agents.
Call recordings (where legally permitted and disclosed) for quality assurance and training purposes.
Email address if provided for booking confirmations or updates.

1.2 Automated Collection

IP address and browser information for security and analytics.
Pages visited and time spent on our website.
Device type and operating system to help optimize performance.
Referring website or advertising source (for example, a Google Ads campaign).

2. How We Use Your Information

2.1 Service Provision

To connect you with travel agents and process flight bookings, changes, or cancellations.
To provide customer support and handle questions or complaints.
To send booking confirmations, receipts, and important travel updates.
To maintain and improve our website, call flows, and overall service quality.

2.2 Legal & Compliance

To meet regulatory and record-keeping requirements.
To detect, investigate, and prevent fraud or security issues.
To enforce our terms and conditions or other agreements.
To protect our legal rights, property, and safety, and those of our users and partners.

3. Data Sharing & Disclosure

3.1 Service Providers & Partners

We may share information with trusted third parties that help us deliver our services, including:

Travel agencies and booking partners that issue tickets or manage reservations.
Payment processors that handle transactions and billing.
Customer support platforms used to manage calls and inquiries.
Analytics, advertising, and marketing service providers (such as Google).

3.2 Legal Requirements

We may disclose information when reasonably necessary to:

Comply with court orders, legal processes, or regulatory requests.
Respond to valid requests from government or law enforcement agencies.
Protect against harm to the rights, property, or safety of our users, the public, or our business.

4. Your Rights & Choices

4.1 Access & Control

Request access to the personal information we hold about you, where applicable.
Request correction of inaccurate or incomplete data.
Request deletion of certain personal data, subject to legal obligations.
Opt out of non-essential marketing communications at any time.

4.2 Cookie & Preference Management

Manage cookies and tracking through your browser settings.
Opt out of analytics tracking where such tools are available.
Control advertising preferences using third-party opt-out tools.
Clear existing cookies and cached data from your device.

5. Data Security

5.1 Protection Measures

SSL/TLS encryption for data transmitted via our website.
Secure servers with regular security updates and monitoring.
Limited employee access to customer data based on role and necessity.
Regular security assessments and internal controls.

5.2 Data Retention

We retain personal data only as long as reasonably necessary for the purposes described in this policy.
Call recordings, where used, are typically stored for approximately 30–60 days unless required longer for legal reasons.
Booking and transaction information may be retained for up to 7 years to meet tax, audit, and regulatory requirements.
Aggregated analytics data may be retained longer but is anonymized or de-identified after a defined period (for example, 26 months).

6. Third-Party Services

6.1 Tracking & Analytics

We may use third-party tools such as:

Google Analytics for website traffic and usage analysis.
Google Ads conversion tracking to measure advertising effectiveness.
Call tracking software to connect calls to campaigns and improve quality.
CRM systems to manage relationships and follow up on service requests.

6.2 External Links

Our website may contain links to external services, including:

Airline and booking platforms.
Payment processing providers.
Travel insurance or related travel services.
Partner or affiliate travel agencies.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

7. Policy Updates

7.1 Changes & Notifications

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our services.
Material changes will be highlighted on this page or through a notice on our website.
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
We encourage you to review this page periodically for the latest information.

8. Contact Information

8.1 Privacy Questions

If you have questions or requests related to privacy, please contact:

Email: adsops@functionatics.com
Address: 8 The Green, Suite A, Dover, DE 19901, United States

8.2 Data Protection Contact

For matters related to data protection, international transfers, or regulatory rights (including GDPR or CCPA), you may use the same contact details above and include “Data Protection” in the subject line of your request.

9. Legal Compliance

9.1 GDPR (EU/EEA) Rights

If you are located in the European Economic Area (EEA) or another region with similar laws, you may have additional rights, including the right to:

Access personal data we hold about you.
Rectify inaccurate or incomplete data.
Request erasure of personal data in certain circumstances.
Restrict or object to certain types of processing.
Request data portability where technically feasible.
Lodge a complaint with a supervisory authority.

9.2 CCPA (California) Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), such as the right to:

Know what categories of personal information are collected and how they are used.
Request deletion of personal information, subject to certain exceptions.
Opt out of the sale or sharing of personal information, where applicable.
Not be discriminated against for exercising your privacy rights.

10. Children's Privacy

10.1 Age Restrictions

Our services are not directed to children under the age of 16.
We do not knowingly collect personal data from children.
If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.

11. International Transfers

11.1 Data Processing Locations

Data may be processed and stored in the United States or other countries where our service providers operate.
When transferring data internationally, we take steps to ensure an adequate level of protection.
Where required, we rely on mechanisms such as Standard Contractual Clauses or equivalent safeguards.

This Privacy Policy is designed to comply with Google Ads requirements and applicable data protection laws, including GDPR, CCPA, and other relevant privacy regulations, to the extent they apply to our operations.